Refund Policy
Effective Date: 01-01-2024
At Biker Gears Shop, we stand behind the quality of our motorcycle protective gear and strive to ensure our customers are fully satisfied. If for any reason you are not happy with your purchase, please review our refund and return policy below.
1. Eligibility for Returns
We accept returns for unused, unworn, and undamaged items in their original packaging and with all original tags attached.
You may request a return or exchange within 14 days of receiving your order.
Returns will not be accepted for:
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Custom-made or personalized items
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Items showing signs of wear or damage
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Items returned without original packaging or tags
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Clearance or final sale items
2. How to Initiate a Return
To request a return or exchange, please contact us at:
📧 Email: sales@bikergears.shop
📞 Phone:
Please include your order number, the reason for return, and any relevant photos if applicable.
Once your return is approved, we will provide you with return instructions and a return shipping address.
3. Return Shipping Costs
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Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect due to our error.
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We recommend using a trackable shipping method to ensure your return reaches us.
4. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within 5–7 business days.
Please note:
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Shipping fees (if any) are non-refundable.
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And no restocking fee
5. Exchanges
Need a different size or style? We’re happy to help!
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Exchanges are subject to product availability.
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If the new item costs more, we’ll send a payment link for the difference.
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If it costs less, we’ll refund the difference.
6. Damaged or Incorrect Items
If you receive an item that is defective, damaged during shipping, or not what you ordered, please contact us within 3 days of receiving your package. We will cover return shipping and send a replacement or issue a full refund.
7. International Returns
International customers are responsible for return shipping and any customs duties, taxes, or import fees incurred.
8. Contact Us
If you have any questions or concerns regarding your return or refund, please don’t hesitate to contact us:
Biker Gears Shop
Email: info@bikergears.shop
Phone:
Address:
- 55 Wilson Road, London, E6 3EF, United Kingdom
- 2606, Astoria, New York, NY, 11102. United States